Like what you see, have questions or something nagging you?  Give us a shout! 

 

empirestatefinery@gmail.com

 

Return Policy

RETURNS

Each Empire State Finery item has been made by hand. Any natural variations are considered unique and characteristic of the crafting technique utilized in the making of the piece. We are not responsible for variations in color of items due to individual monitor color settings. 

We encourage customers to treat our jewelry with care. Our pieces are safest while stored in their bags while not in use and while traveling. Remove the jewelry prior to cleaning, bathing and swimming.

We are happy to adjust the size, but all Sale items are final sale (Including Sample Sale). 

Sample sale items are overstock, one-of-a-kinds and sample pieces.

We do not replace lost or stolen items.

Regular priced merchandise can be returned for a refund or exchange provided it is sent back within 7 days of receipt. All return requests must be authorized. 

Once we have received your package, your refund will be processed within 10 business days. You will be notified via email at the email address listed on your account when your order was placed. Please note that your banking institution may require additional days to process and post this transaction to your account once they have received the information from us (typically 3-5 business days). Original shipping charges are non-refundable.

International Returns

International orders may be returned using any method of your choice, at your expense. We recommend using a trackable and insured service.

Non Returnable Items

The following items are non-returnable, but available for re-sizing. Credit will not be issued for the following:

- All items purchased on sale.

- All items purchased with a promotional discount code.

Products and designs on this website are sole owned and copyrighted by Empire State Finery & Goods. Anyone that duplicates this design, content or idea without permission is in violation of Federal law

 

Terms of Service

SHIPPING

We ship to the shipping address provided by you.

We are not responsible for lost or missing orders due to an incorrect shipping address provided.

All jewelry items are made to order. Please allow extra processing time.

For domestic orders, please allow 2-3 business days for processing and 2-7 days for delivery.

For international orders, please allow 3-4 business days for processing and 5 -14 days for delivery.

Customs and duties are the responsibility of the receiver.

Please understand that we cannot be held responsible for delays occurring due to carrier, misstatement of your shipping address, damages that occur during shipment and your destination’s customs.

These delivery times are estimates and not guaranteed by “Empire State Finery.”

For any further inquiries please contact us at empirestatefinery@gmail.com.

 

PAYMENT

We accept all major credit cards including Visa, Mastercard, Discover, and American Express. We do not accept personal checks, money orders, or direct bank transfers. All prices on our site are based on the US dollar, and charged in US dollars. The exact exchange rate that you will pay is determined by the bank that issued your credit card.

Privacy Policy

Products and designs on this website are sole owned and copyrighted by Empire State Finery & Goods. Anyone that duplicates this design, content or idea without permission is in violation of Federal law

Empire State Finery will not sell, share or trade any information you supply to us with a third party. Any information ESF collects is used to provide you with a better shopping experience and to notify you via email of promotions and upcoming sales. If you would prefer not to receive these emails, you may opt out by changing your Email Notifications status.